RETURN POLICIES AND EXCHANGES


We accept returns and exchanges of unworn, unused items in their original condition within 14 days of delivery. Any and all items that have been worn or washed are not eligible for return or credit. We do not accept returns/exchanges on any sale items. We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Before you ship anything back to us, you must contact us at info@neon-sunset.com. All return shipments should be sent at the purchaser's expense via a trackable method.

Damaged and Incorrect items: If you receive an item that is defective, damaged or incorrect, you must notify us via email within 3 business days of receiving the merchandise and email pictures of the damaged item. A picture MUST be emailed in order for damaged and incorrect items to be accepted. Please keep the original box and packaging materials in the case of damage. We'll email you a USPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - as long as it hasn't been used, worn or washed.